Erie
St. Clair LHIN is committed to protecting your privacy and implementing
technology that gives you an effective and safe online experience. This Privacy
Policy applies to this Quadrant Self Service (QSS) Web application and governs
the collection, use and disclosure of personal information through this site.
This Privacy Policy explains how personal information about you may be
collected, used or disclosed as a consequence of your activities on the Erie
St. Clair LHIN Web Site. We urge you to read it carefully.
By using QSS, providing your personal information through this Site, you are
deemed to consent to the collection, use or disclosure of your personal
information for the purposes described below, in accordance terms of this
Privacy Policy.
Protection
of Personal Information
While the collection, use or disclosure of personal information through this
site is not subject to Canadian or provincial privacy legislation, the Erie St.
Clair LHIN follows the ten privacy principles set out in the National Standard
of Canada Model Code for the Protection of Personal Information (which forms
Schedule 1 to the Personal Information Protection and Electronic Documents
which forms the basis for the protection of personal information in Canada. The
Erie St. Clair LHIN is based in Ontario, Canada.
The types of personal information that is protected includes almost any
information about an identifiable individual, such as your name, address,
telephone number, age, sex, marital status and nationality, if provided by you.
Personal information may not, however, include certain types of business or
employment related information.
Erie St. Clair LHIN does not collect, use or disclose your personal information
without your consent, except where required or permitted by law.
Erie St. Clair LHIN does not sell, rent or lease its staff lists to third
parties.
In addition to the provisions of this Privacy Statement, your use of this Web
Site is governed by the QSS Terms and Conditions, a copy of which can be
obtained from the page on this site.
Collection
of your Personal Information
Erie St. Clair LHIN collects personally identifiable information through
Quadrant Workforce, such as your e mail address, name, home or work address or
telephone number, benefits and leave information for the purposes of operating
the web application and delivering the required services.
Personal information that we collect may include, but is not limited to:
Pay statements, staff can view and print their own pay
statements
Personal information contained in material that you
elect to post to this Site
Responses to leave management requests
Information collected to register as a user of this
Site (Registration Information)
Registration Information is collected for the purpose
of identifying you as a user of this Site.
Benefit Banks associated with your own banked hours
and other banked items
Competencies, staffs current skill sets or
competencies
Erie St. Clair LHIN may also collect demographic information, which is not
unique to you, such as your postal code, age, and gender.
There is also information about your computer hardware and software that is
automatically collected by QSS. This information can include: your IP address,
browser type, domain names, access times and referring Web Site addresses. This
information is used by QSS for the operation of the service, to maintain
quality of the service, and to provide general statistics regarding use of QSS.
Erie St. Clair LHIN does not use web beacons to track users of this Site.
Erie St. Clair LHIN is not responsible for the privacy statements or other
content on Web Sites linked or outside of the Erie St. Clair LHINs QSS web
application and the Erie St. Clair LHINs family of Web Sites.
Use of your
Personal Information
Erie St. Clair LHIN uses your personal information to operate the web
application and deliver staff services. We use your personal information in
order to provide your pay statement, benefit banks and competencies, administer
and process scheduling, and leave management.
Erie St. Clair LHIN may contact you via surveys to conduct research about your
opinion of current services or of potential new services that may be offered.
HSSOntario will have access to QSS for purposes of administering and supporting
the system on behalf of the Erie St. Clair LHIN. Staff using the Site may be
known to both the Erie St. Clair LHIN and HSSOntario who administers the Site.
Erie St. Clair LHIN keeps track of the Web pages its users visit within the QSS
web application in order to determine what QSS services are the most popular.
This data is used to deliver customized content to users whose behavior
indicates that they are interested in a particular subject area.
Disclosure
of your Personal Information
Except as required by law or with your consent, the Erie St. Clair LHIN does
not disclose your personal information.
Access and
Accuracy of your Personal Information
Upon a request made in writing the Erie St. Clair LHIN will inform you of the
existence, use and disclosure of your personal information, at no cost to you
in accordance with the Erie St. Clair LHIN Release of Information Policy. The
Erie St. Clair LHIN will respond within 30 days of the request or as otherwise
required or permitted by law.
An individual shall be able to challenge the accuracy and completeness of the
information and have it amended as appropriate.
Use of
Cookies
QSS uses "cookies" to help you personalize your online experience. A
cookie is a text file that is placed on your hard disk by a Web page server.
Cookies cannot be used to run programs or deliver viruses to your computer.
Cookies are uniquely assigned to you, and can only be read by a Web server in
the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to
save you time. The purpose of a cookie is to tell the Web server that you have
returned to a specific page. For example, if you personalize QSS pages, or
register with the QSS Site or services, a cookie helps QSS to recall your
specific information on subsequent visits. This simplifies the process of
recording your personal information. When you return to the same Web Site, the
information you previously provided can be retrieved, so you can easily use the
features that you customized.
You have the ability to accept or decline cookies. Most Web browsers
automatically accept cookies, but you can usually modify your browser setting
to decline cookies if you prefer. If you choose to decline cookies, you may not
be able to fully experience the interactive features of QSS.
Security of
your Personal Information
Erie St. Clair LHIN has adopted physical, organizational and technological
measures to safeguard your personal information. The Erie St. Clair LHIN
through QSS secures your personal information from unauthorized access, use or
disclosure on computer servers in a controlled, secure environment.
Erie St. Clair LHIN employees and agents are subject to contractual obligations
regarding the protection of personal information. Erie St. Clair LHIN makes
every effort to ensure that access to personal information is granted only to
those individuals who need the information for the identified purposes.
It is important that you keep your User ID and password information secure and
that you not share it with anyone, in order to safeguard your personal
information on our Site.
There is occasionally fraudulent phishing emails targeting individuals who they
believe might be registered users of this Site. The Erie St. Clair LHIN never
sends emails which requests users to visit a web page or place a call and
provide their user ID, password or any personal information. We will never ask
you to confirm your user ID or password via email. If you receive such an email
do not log in from any referred link and do not provide any personal
information. You should contact our Privacy Officer at 1.888.447.4468 ext.
7270.
Our employees receive regular privacy training. Employees are instructed to only
use personal information in adherence with the principles set forth in this
Privacy Policy and applicable laws. Employees who misuse personal information
may be subject to disciplinary action.
Improper Use
of Personal Information
Although we use all reasonable means to ensure that the information you provide
to us is not used for purposes other than those described in this Privacy
Policy, the Erie St. Clair LHIN is not responsible for any improper use of your
personal information that is beyond our reasonable control.
Retention of
Information
In accordance with the record retention practices of the Erie St. Clair LHIN,
personal information is only kept until it is no longer necessary or relevant
for the identified purposes, subject to retention periods or legal
requirements.
Should you wish to permanently remove your personal information from our Site,
please email us at and we will delete all of your personal information,
including your access information and account. All personal information destroyed
or erased from our records is done in a secure manner due to the sensitivity of
the information.
Changes to
this Privacy Policy
Erie St. Clair LHIN will occasionally update this Privacy Policy to reflect
company and user feedback. Erie St. Clair LHIN encourages you to periodically
review this Statement to be informed of how it is protecting your information.
Please look at the top of this Privacy Policy to check the date that it was
updated. Your continued use of this Site after we post such changes to this
Policy will constitute your acceptance of the new terms and their application
to your use of this Site and personal information that has been collected, used
or maintained by us.
Contact
Information
Erie St. Clair LHIN welcomes your comments regarding this Privacy Policy. If
you believe that we have not adhered to this Policy, please contact our Privacy
Officer. We will use reasonable efforts to promptly determine and remedy the
problem. Our Privacy Officer can be contacted by calling 1.888.447.4468 ext.
7270 or by mailing the Privacy Officer at:
Privacy Officer
Erie St. Clair LHIN
712 Richmond Street
P.O. Box 306
Chatham, Ontario
N7M 5K4
If you contact us by telephone, please note that telephone calls may be
recorded for training or quality assurance purposes.
We welcome any suggestions or comments about our Privacy Policy.