Privacy Statement

South West LHIN is committed to protecting your privacy and implementing technology that gives you an effective and safe online experience. This Privacy Policy applies to this Quadrant Self Service Web application and governs the collection, use and disclosure of personal information through this site.
This Privacy Policy explains how personal information about you may be collected, used or disclosed as a consequence of your activities on the South West LHIN Web Site. We urge you to read it carefully.
By using QSS, providing your personal information through this Site, you are deemed to consent to the collection, use or disclosure of your personal information for the purposes described below, in accordance terms of this Privacy Policy.

Protection of Personal Information

While the collection, use or disclosure of personal information through this site is not subject to Canadian or provincial privacy legislation, South West LHIN follows the ten privacy principles set out in the National Standard of Canada Model Code for the Protection of Personal Information (which forms Schedule 1 to the Personal Information Protection and Electronic Documents which forms the basis for the protection of personal information in Canada. The South West LHIN is based in Ontario, Canada.
The types of personal information that is protected includes almost any information about an identifiable individual, such as your name, address, telephone number, age, sex, marital status and nationality, if provided by you. Personal information may not, however, include certain types of business or employment related information.
For purposes of internal job posting information contained in a resume that you elect to post to this Site may constitute personal information and would be subject to this Privacy Policy. South West LHIN does not collect, use or disclose your personal information without your consent, except where required or permitted by law.
South West LHIN does not collect, use or disclose your personal information without your consent, except where required or permitted by law.
South West LHIN does not sell, rent or lease its staff lists to third parties.
In addition to the provisions of this Privacy Statement, your use of this Web Site is governed by the QSS Terms and Conditions, a copy of which can be obtained from the link at the bottom of any page.

Collection of your Personal Information

South West LHIN collects personally identifiable information through Quadrant Workforce, such as your e-mail address, name, home or work address or telephone number, benefits and leave information for the purposes of operating the web application and delivering the required services.
Personal information that we collect may include, but is not limited to:
     Pay statements staff can view and print their own pay statements
     Personal information contained in material that you elect to post to this Site
     Responses to leave management requests
     Information collected to register as a user of this Site (Registration Information). Registration Information is collected for the purpose of identifying you as a user of this Site.
     Benefit Banks associated with your own banked hours and other banked items
     Competencies staff current skill sets or competencies
There is also information about your computer hardware and software that is automatically collected by QSS. This information can include: your IP address, browser type, domain names, access times and referring Web Site addresses. This information is used by QSS for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of QSS.
South West LHIN does not use web beacons to track users of this Site.
South West LHIN is not responsible for the privacy statements or other content on Web Sites linked or outside of South West LHINs QSS web application and South West LHINs family of Web Sites.

Use of your Personal Information

South West LHIN uses your personal information to operate the web application and deliver staff services. We use your personal information in order to provide your pay statement, benefit banks and competencies, administer and process scheduling, and leave management.
South West LHIN may contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Health Shared Services Ontario will have access to QSS for purposes of administering and supporting the system on behalf of the South West LHIN. Staff using the Site may be known to both the South West LHIN and HSSO who administers the Site.
South West LHIN keeps track of the Web pages its users visit within the QSS web application in order to determine what QSS services are the most popular. This data is used to deliver customized content to users whose behavior indicates that they are interested in a particular subject area.

Disclosure of your Personal Information

Except as required by law or with your consent, South West LHIN does not disclose your personal information.

Access and Accuracy of your Personal Information

Upon a request made in writing South West LHIN will inform you of the existence, use and disclosure of your personal information, at no cost to you in accordance with the South West LHIN Release of Information Policy. South West LHIN will respond within 30 days of the request or as otherwise required or permitted by law.
An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Use of Cookies

QSS uses cookies to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize QSS pages, or register with the QSS Site or services, a cookie helps QSS to recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return to the same Web Site, the information you previously provided can be retrieved, so you can easily use the features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of QSS.
 
Security of your Personal Information

South West LHIN has adopted physical, organizational and technological measures to safeguard your personal information. The South West LHIN through QSS secures your personal information from unauthorized access, use or disclosure on computer servers in a controlled, secure environment.
South West LHIN employees and agents are subject to contractual obligations regarding the protection of personal information. South West LHIN makes every effort to ensure that access to personal information is granted only to those individuals who need the information for the identified purposes.
It is important that you keep your User ID and password information secure and that you not share it with anyone, in order to safeguard your personal information on our Site.
There is occasionally fraudulent phishing emails targeting individuals who they believe might be registered users of this Site. South West LHIN never sends emails which requests users to visit a web page or place a call and provide their user ID, password or any personal information. We will never ask you to confirm your user ID or password via email. If you receive such an email do not log in from any referred link and do not provide any personal information. You should contact our Privacy Officer at 1.866.559.5111.
Our employees receive regular privacy training. Employees are instructed to only use personal information in adherence with the principles set forth in this Privacy Policy and applicable laws. Employees who misuse personal information may be subject to disciplinary action.

Improper Use of Personal Information

Although we use all reasonable means to ensure that the information you provide to us is not used for purposes other than those described in this Privacy Policy, South West LHIN is not responsible for any improper use of your personal information that is beyond our reasonable control.

Retention of Information

All personal information destroyed or erased from our records is done in a secure manner due to the sensitivity of the information.

Changes to this Privacy Policy

South West LHIN will occasionally update this Privacy Policy to reflect company and user feedback. South West LHIN encourages you to periodically review this Statement to be informed of how it is protecting your information. Please look at the top of this Privacy Policy to check the date that it was updated. Your continued use of this Site after we post such changes to this Policy will constitute your acceptance of the new terms and their application to your use of this Site and personal information that has been collected, used or maintained by us.

Contact Information

South West LHIN welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Policy, please contact our Privacy Officer. We will use reasonable efforts to promptly determine and remedy the problem. Our Privacy Officer can be contacted by calling 1.866.559.5111 or by mailing the Privacy Officer at:
Privacy Officer
South West LHIN
356 Oxford St. W.
London, ON N6H 1T3
 
If you contact us by telephone, please note that telephone calls may be recorded for training or quality assurance purposes.
 
We welcome any suggestions or comments about our Privacy Policy.